Shipping policy

 

Shipping Policy

Last Updated: October 2026

At Claire’s Boutique, we aim to provide a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order with Claire’s Boutique, you agree to the terms outlined below, subject to any mandatory consumer rights that apply to your purchase.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Business days exclude weekends and public holidays. Processing times may be longer during promotional periods, seasonal peaks, public holidays, or other circumstances beyond our reasonable control.

Processing time refers to the time required to prepare an order for shipment and does not include transit time.

2. Shipping Destinations and Delivery Times

Claire’s Boutique offers shipping to selected international destinations. Available destinations and shipping options will be displayed during checkout.

Delivery times depend on the destination, shipping carrier, customs procedures, and local delivery services.

Estimated delivery times are provided for guidance only and are not guaranteed.

Where confirmed by our shipping partners, estimated delivery times are generally 4–12 business days after dispatch. Actual delivery times may vary depending on:

  • The destination country or region

  • Shipping carrier and local postal services

  • Customs inspections or import procedures

  • Remote or rural delivery locations

  • Weather conditions or transportation disruptions

  • Seasonal demand and public holidays

Delivery estimates do not include order-processing time unless expressly stated.

3. Shipping Confirmation and Tracking

Once your order has been dispatched, we will generally send a shipping confirmation and tracking information to the email address or phone number provided at checkout, where tracking is available.

Please allow some time for tracking information to become active after dispatch.

Tracking updates may occasionally be delayed, incomplete, or temporarily unavailable while your package moves between facilities or shipping providers.

4. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@boutiquebyclaire.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has entered fulfillment or been shipped. However, cancellation cannot be guaranteed once processing has begun.

If an order cannot be cancelled, you may still be eligible to return it under our Return & Refund Policy or exercise any applicable statutory cancellation or withdrawal rights.

Nothing in this section limits any mandatory consumer rights that apply to your purchase.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including:

  • Full name

  • Street address and house number

  • Apartment, unit, or suite number, where applicable

  • City and province or region

  • Postal code or ZIP code

  • Country

  • Contact details, where required by the carrier

If you notice an error in your shipping address, please contact us immediately at info@boutiquebyclaire.com.

We will make reasonable efforts to update the address before fulfillment or dispatch. Once an order has been handed over to the carrier, address changes or redirection may no longer be possible.

If an order is delayed, returned, or undeliverable because the address supplied at checkout was incorrect or incomplete, additional shipping charges may apply before reshipment. Any refund or reshipment request will be reviewed in accordance with our policies and applicable law.

6. Refused or Unclaimed Deliveries

Customers should make reasonable efforts to accept delivery or collect their package when required.

If a package is returned because delivery was refused or the package was not collected, additional shipping or handling charges may apply if you request reshipment.

Where a refund is available or legally required, any deductions for shipping, return, customs, or handling costs will be made only where permitted by applicable law.

7. Orders Shipped in Multiple Packages

Some orders may be shipped in separate packages due to product availability, warehouse processing, or fulfillment arrangements.

If your order is shipped in multiple packages, you may receive separate shipping confirmations and tracking numbers. The packages may arrive at different times.

8. Shipping Delays

Although we work with shipping providers to deliver orders within the estimated timeframe, delays can occur.

Tracking information that has not updated for a short period does not necessarily mean that a package has been lost.

If your order has not arrived within the estimated delivery timeframe, please contact us at info@boutiquebyclaire.com with your order number. We will review the available tracking information and, where appropriate, contact the shipping carrier or logistics provider.

A delivery delay does not automatically entitle a customer to a refund. However, any applicable statutory rights and remedies remain unaffected.

9. Lost Packages

If your package appears to be lost, please contact us so that we can investigate the shipment with the relevant carrier or logistics provider.

Depending on the circumstances, the investigation may require a reasonable period for the carrier to locate or confirm the status of the package.

If a package is confirmed or reasonably determined to be lost, Claire’s Boutique will assess the appropriate resolution, which may include a replacement, reshipment, or refund where appropriate or required by applicable law.

We will review each case individually and communicate the next steps to the customer.

10. Packages Marked as Delivered but Not Received

If your tracking information shows that a package has been delivered but you have not received it, we recommend that you:

  • Check your mailbox, entrance, porch, and other safe delivery locations.

  • Ask household members or neighbours whether they accepted the package.

  • Check with your building reception, concierge, or mailroom, if applicable.

  • Review the carrier's delivery information.

  • Contact the shipping carrier to request additional delivery details.

Some carriers may mark a package as delivered shortly before it physically reaches the recipient.

If you still cannot locate your package, contact us at info@boutiquebyclaire.com. We will review the available information and determine the appropriate next steps.

A delivery scan alone does not automatically determine the outcome of a claim. Each case will be assessed based on the available evidence and applicable consumer protection laws.

11. Stolen Packages

If a carrier confirms that a package was correctly delivered to the address provided at checkout, Claire’s Boutique cannot automatically accept responsibility for theft occurring after delivery, to the extent permitted by applicable law.

If you believe your package has been stolen, please contact the carrier and notify us so that we can review the circumstances.

Nothing in this section excludes any responsibility or remedy that cannot legally be excluded.

12. Damaged Items or Shipping Errors

If your order arrives damaged or you receive an incorrect item, please contact us at info@boutiquebyclaire.com as soon as reasonably possible.

To help us investigate, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and any visible damage

  • Photographs of the packaging and shipping label, where available

Please retain the original packaging until the issue has been reviewed, as the carrier or fulfillment provider may require it for an investigation.

Once the issue has been assessed, we will explain the available resolution. Depending on the circumstances, this may include a replacement, reshipment, refund, or another appropriate remedy under applicable law.

13. Customs Duties, Taxes, and Import Charges

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Where these charges are collected at checkout, they will be reflected in the amounts shown during checkout. Otherwise, the recipient may be responsible for paying applicable charges to the relevant carrier or authority.

Please check your country's import requirements if you are unsure whether additional charges may apply.

If a shipment is refused because the recipient declines to pay applicable import charges, any resulting refund, return, shipping, or handling deductions will be assessed in accordance with applicable law.

14. Returns and Return Shipping

Returns are governed by our Return & Refund Policy, which explains the applicable eligibility requirements and process.

Please contact us at info@boutiquebyclaire.com before sending an item back. We will provide the relevant return instructions and confirm the appropriate return address.

Please do not send a return to an address that has not been confirmed by our customer service team.

Where permitted by applicable law and our Return & Refund Policy, customers may be responsible for return shipping costs for eligible change-of-mind returns. We recommend using a tracked shipping service and keeping proof of postage.

Nothing in this section limits any statutory return, withdrawal, refund, or other consumer rights that apply to your purchase.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Claire’s Boutique is not responsible for indirect, incidental, special, or consequential losses arising from shipping delays or delivery disruptions caused by circumstances beyond our reasonable control.

This provision does not exclude or limit any liability, guarantee, consumer right, or remedy that cannot legally be excluded or limited.

16. Changes to This Shipping Policy

Claire’s Boutique may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business practices, or legal requirements.

The updated version will be published on our website with a revised “Last Updated” date. We encourage customers to review this page periodically.

17. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Claire’s Boutique
Email: info@boutiquebyclaire.com