Returns & Refund Policy

At Claire's Boutique, we want you to feel confident and happy with your purchase. We carefully select styles that combine timeless elegance, comfort, and everyday wearability. If something isn't right with your order, we're here to help.

Please review our return and refund policy below. If you have any questions or would like to request a return, contact us at info@boutiquebyclaire.com.

Cancellation Policy

If you need to change or cancel your order, please contact us within 24 hours of placing it.

Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

If a cancellation is approved within the applicable timeframe, we will process the refund to your original payment method. Refund processing times may vary depending on your payment provider.

Returns and Refunds

If you are not satisfied with your purchase, you may request a return within 60 days of receiving your order, subject to the conditions outlined in this policy and any rights you may have under applicable law.

To be eligible for a return, items should be unworn, unwashed, undamaged, and in their original condition, with any original tags attached where applicable. Items must not show signs of use beyond what is reasonably necessary to inspect and try them on.

For hygiene reasons, certain items may not be eligible for return where permitted by applicable law. Any such exclusions will be communicated clearly before purchase.

To request a return, please contact us at info@boutiquebyclaire.com. Include your order number and the name and email address used to place the order. Our team will provide instructions on how to proceed.

Please do not send items back before receiving return instructions from our team.

Unless otherwise required by applicable law or the return is due to an error on our part or a defective item, customers are responsible for return shipping costs. Original shipping charges, if applicable, may be non-refundable where permitted by law.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account depends on your payment provider.

Damaged, Defective, or Incorrect Items

We take care to ensure that your order is prepared and shipped correctly.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 72 hours of delivery where reasonably possible.

Email info@boutiquebyclaire.com and include your order number, a brief description of the issue, and clear photographs of the item if applicable.

Our team will review your request and explain the available options, which may include a replacement, refund, or another appropriate resolution.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Normal wear and tear or damage caused by improper use or care may not qualify for a refund or replacement.

Shipping and Delivery

We aim to process and ship orders within the timeframes communicated at checkout or on our website.

Delivery estimates are provided for guidance and may be affected by factors outside our control, including carrier delays, weather conditions, customs procedures, and other shipping disruptions.

If your order is delayed, please contact us at info@boutiquebyclaire.com so we can help you determine the appropriate next steps.

If your package is marked as delivered but you have not received it, please contact us. We may ask you to verify the delivery address and check with the carrier while we investigate.

Your statutory rights regarding lost, delayed, or undelivered orders remain unaffected by this policy.

Incorrect Shipping Address

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us at info@boutiquebyclaire.com as soon as possible, preferably within 24 hours of placing your order.

We will do our best to update the address before the order is processed or shipped. However, changes cannot be guaranteed once fulfillment has begun.

If an order cannot be delivered because an incorrect address was provided, we will review the circumstances and available options with you in accordance with applicable law and the circumstances of the shipment.

Exchanges

If you would like a different size, colour, or style, contact us at info@boutiquebyclaire.com.

Exchanges are subject to product availability and our return conditions. If an exchange is not available, our team can explain the available return and refund options.

Changes to This Policy

Claire's Boutique reserves the right to update this Returns & Refund Policy from time to time to reflect changes in our business practices or legal obligations.

Any revised policy will be published on our website with an updated effective date. Changes will not override rights that customers have already acquired under applicable law.

Contact Us

If you have questions about returns, refunds, cancellations, or exchanges, please contact us:

Claire's Boutique

Email: info@boutiquebyclaire.com